FAQ's

Do I have to set up an account to place my order?

No, you do not need an account with Mila & Grace in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Order History
How can I create an account?

You can create an account with us here CREATE ACCOUNT

You can also create an account during the checkout process.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

As of right now, we are only able to accept one shipping address per order.

If you need items to ship to different addresses, it would be best to place them as separate orders.

How do I view my order status?

An email is automatically sent when your order is received and shipped, but if you have an account on our site you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us here.

How can I track an order I have placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please log in to your Mila & Grace account to check the status or contact us here and we’ll be happy to help!

Can I cancel an order?

Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel orders. However, we are happy to help you with any returns or exchanges for your order.

Will a signature be required for delivery of my order?

Only shipments of fine jewelry require a signature upon delivery.

Do you offer expedited shipping?

Yes! On the checkout page, you will see all of your available shipping options. 

My product is damaged, what can I do?

Oh no! Although we inspect each item before and package them with care, damages or defects can happen during shipment. Please contact us immediately at hello@mila&grace.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

Please note we are unable to accept your request beyond 7 days past the date you received your order and damages incurred from wear and tear or mishandling of the item.

Do you offer gift packaging?

We love that you are gifting our pieces! Your order comes in a gift ready box and it does not have any additional cost. We believe that M&G collection pieces make the best gifts.

Product is out of stock, will it be back?

Yikes, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

Sign up to be notified when an item is back in stock by entering your email address on the out of stock notification section on the product page. If you're lucky, the product will already be available for pre-order so you can purchase and reserve it immediately. This means that the item is guaranteed to make a comeback, and you're guaranteed to get it!

The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.

Forgot to use my promo code? Or discount code?

Due to the high volume of inquiries we receive daily, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money!

Can I carry your items in my store?

For more information on becoming a Mila&Grace retailer contact us at hello@milagrace.com.